1. Which Account This Covers

This page covers the BidManager Account: the optional personal account (email and password) you can create inside the BidManager app on iOS, Android and desktop. It holds your Insight Pro subscription, your Carfax credits and unlocked reports, your list of saved access codes and the devices you are signed in on.

Access codes are not part of your account. They are issued and owned by the company you work with, and deleting your account does not affect them. For accounts on the BidManager business platform (bidmanager.io), please see our Privacy Policy or contact us at the address below.

2. Delete Your Account in the App

You can delete your account yourself at any time, on any device where you are signed in:

Open the BidManager app and go to Settings.
In the BidManager Account section, sign in if you are not already, then tap Delete Account.
Confirm the deletion.

The deletion takes effect immediately and cannot be undone.

3. Request Deletion by Email

If you no longer have access to the app, email us at [email protected] from the email address registered on your account with the subject "Delete my BidManager account". We may ask you to confirm the request from that address to verify it is yours. We complete verified requests within 30 days and confirm by email once the account is deleted.

4. What Is Deleted

Your account, including your email address and password
Your signed-in devices — every device is signed out of the account
Your list of saved access codes
Your Insight Pro entitlement. A subscription billed through BidManager is cancelled immediately, with no refund for the remainder of the period
Your remaining Carfax credits and your access to the Carfax reports you unlocked, with no refund

5. What We Keep

Records of your payments and purchases, which we are required to keep for accounting, tax and fraud-prevention purposes. They are retained for as long as applicable law requires and then deleted or anonymized
The access codes you used. They belong to the company that issued them and keep working for its users

6. Subscriptions Billed by the App Store or Google Play

Deleting your account does not cancel an Insight Pro subscription billed through the App Store or Google Play — only Apple or Google can do that. Cancel it in your store's subscription settings before or after deleting your account, or you will keep being charged.

7. Contact Us

If you have questions about deleting your account or about your data, please contact us at:

Email: [email protected]
Address: Estera Tech LLC, Sharjah Media City, Sharjah, United Arab Emirates