Privacy Policy

Last Updated: April 22, 2025

1. Introduction

BidManager.io ("BidManager," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our auction account management platform.

We understand the sensitive nature of the data you entrust to us, including auction account credentials, vehicle information, and financial data. This policy outlines our practices regarding this information and your rights concerning your data.

2. Information We Collect

2.1 Account Information

  • Business contact information (name, email address, phone number, company name)
  • Billing information and payment details
  • User account credentials for our platform

2.2 Auction Account Data

  • Usernames and passwords for your Copart and IAAI auction accounts (encrypted)
  • Account numbers, membership details, and subscription information
  • Document and license expiration dates

2.3 Vehicle and Transaction Data

  • Vehicle information (VIN, make, model, year, lot numbers)
  • Purchase details and invoice information
  • Payment status and history
  • Title and transport status information

2.4 Customer Assignment Data

  • Information about customers you assign to specific auction accounts
  • Customer activity logs related to assigned accounts

2.5 Usage Data

  • Log data and analytics regarding how you use our platform
  • Device information and IP addresses
  • Feature usage patterns and preferences

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the BidManager platform
  • Authenticate and sync with your auction accounts to retrieve current data
  • Process transactions and send related notifications
  • Monitor and alert you about invoice due dates, document expirations, and account status changes
  • Enable customer assignment features and track related activities
  • Provide customer support and respond to your inquiries
  • Send service-related communications and updates
  • Analyze usage patterns to improve our platform's functionality
  • Ensure the security of your accounts and prevent unauthorized access

4. Data Security

We implement robust security measures to protect your information, including:

  • Encryption of sensitive data, especially auction account credentials
  • Regular security audits and vulnerability testing
  • Strict access controls for our staff
  • Secure data storage in SOC 2 compliant facilities
  • Automated credential validation with secure protocols
  • Regular backups and disaster recovery procedures

5. Data Sharing and Disclosure

5.1 We may share your information with:

  • Service Providers: Third-party vendors who help us provide our services (hosting providers, payment processors, analytics services)
  • Legal Requirements: When required by law, court order, or governmental regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

5.2 We do NOT:

  • Sell your personal information to third parties
  • Share your auction account credentials with anyone outside our secure systems
  • Use your data for advertising purposes without your explicit consent

6. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

  • Accessing the personal information we hold about you
  • Correcting inaccurate or incomplete information
  • Requesting deletion of your information (subject to legal retention requirements)
  • Restricting or objecting to certain processing activities
  • Requesting transfer of your information in a structured, commonly used format
  • Withdrawing consent where processing is based on consent

To exercise these rights, please contact us at [email protected]

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes. We will securely delete or anonymize information when it is no longer needed.

8. International Data Transfers

BidManager operates primarily in the United Arab Emirates. If you access our services from outside the United Arab Emirates, your information may be transferred to and processed in the UAE. We implement appropriate safeguards for international data transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website and, where appropriate, sending you a notification.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: [email protected]
  • Address: Estera Tech LLC, Sharjah Media City, Sharjah, United Arab Emirates
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